Refund policy

In the unlikely event that you are not completely satisfied with any portion of your order, simply contact us at (847) 444-3150 within 30 days from the delivery of your order and our friendly agents will evaluate your request and determine the next steps for your return. Personalized items cannot be returned except when due to defect. Shipping charges, Processing & Handling fees are not refundable.

No returns will be accepted after 30 days from delivery of your order.

For the Lakeside Collection Perks program, click here for Program Terms.

Returns Department

The Lakeside Collection
1000 Bilter Rd Aurora
IL 60502-4766